Questions & Answers
Renting at Arc
Everything you need to know about renting a furnished apartment at Arc, from payment to move-in day.
Can’t find your answer? Write to us, or search your dates to see which apartments are free and the rent for your stay.
Ask a questionRent and payment
How is the rent priced?
Every apartment has a monthly rent. Stays are one month or longer, with any extra days prorated.
Search your dates on the availability page to see the exact price for each apartment.
What do I pay up front?
A deposit equal to the last month’s rent, and the first month’s rent on move-in day, when the keys are handed over. After that, rent is due monthly on the day set in your lease.
How do I pay?
By Interac e-Transfer.
What happens to the deposit?
The last month’s rent deposit pays for your last month. It isn’t a damage deposit.
What’s included
Are utilities and internet included?
Yes. Heat, water, electricity and high-speed Wi-Fi are all included in the rent. There are no bills to set up.
What’s in the apartment?
Every apartment is fully furnished and ready to live in: a complete kitchen with dishes, cutlery, pots and pans, quality bed linens, heated floors and air conditioning. Some apartments have their own washer and dryer; the others share one.
Each apartment’s page lists exactly what it includes.
Is cleaning included?
Every apartment is professionally cleaned before you move in. Bi-weekly cleaning is included where it’s listed on the apartment’s page.
Is the building secure?
The front door is kept locked, with a video intercom for visitors and deliveries. Cameras cover the outside of the building and the shared spaces. Every apartment has smoke and carbon monoxide detectors, a first aid kit and fire suppression.
Pets, smoking, parking and bikes
Can I bring a pet?
Ask us before you request an apartment. We consider pets case by case.
Can I smoke?
No. Smoking isn’t allowed anywhere on the premises, including common areas.
Where can I park?
Street parking and a Green P lot are close by. Our neighbourhood map shows the nearby streets with their time limits and permit rules, and which ones work best on weekdays. Ask us about parking for your stay.
Is there bike storage?
There’s no bike storage in the building. A Bike Share Toronto station is about a 10-minute walk away, near Yonge Street.
Booking and moving in
How far ahead can I book?
As far ahead as you like: the availability search takes any future dates, for stays of one month or longer. We confirm requests within 24 hours.
How do I sign the lease?
Online. We email you a link to your lease (the Ontario Residential Tenancy Agreement), you sign it on your phone or computer, and the signed copy is emailed to you as a PDF. No printing or scanning.
How does move-in day work?
Once your lease is signed, we arrange your arrival time with you, and your keys are handed over on move-in day. The front door has a video intercom for visitors and deliveries.
Leases
What kind of lease is it?
Every stay is rented under the Ontario Residential Tenancy Agreement, Ontario’s standard lease, so you have the rights and protections of a tenant. You pay the monthly rent, month by month, with a last month’s rent deposit.
Can I extend my stay?
Ask us. If the apartment is free for your new dates, we extend your lease.
Guests
How many people can stay?
The rent covers each apartment’s standard number of guests: two in most apartments. Many apartments also have room for one or two extra guests, for example on a sofa bed. Each apartment’s limit is shown in the availability search.
What do extra guests cost?
$200 a month for each extra guest, prorated for extra days.
The availability search includes it in the price when you enter the number of guests.
How renting works
- Search
Choose your dates
Enter your dates and the number of guests to see which apartments are free and the full rent for your stay. Stays are one month or longer, with extra days prorated, and you can search as far ahead as you like.
- Reserve
Request and sign
Request the apartment you like with a short form. We confirm within 24 hours, then send you the Ontario Residential Tenancy Agreement to sign electronically.
- Move in
Arrive and settle in
We arrange your arrival time with you, and your keys are handed over on move-in day, with the first month’s rent. The apartment is professionally cleaned and ready, with linens, dishes and Wi-Fi in place, and utilities included.

